Terms
Marketplace role
Fixit247 helps customers submit home, roadside, and scheduled service requests and helps matched Fixers receive, claim, and manage those requests. Unless a written Fixit247 plan says otherwise, the Fixer is responsible for quoting, completing, warranting, and charging for the work they perform.
Customer requests
Customers can start requests without paying Fixit247. Request descriptions, photos, contact details, location notes, urgency, and access instructions must be accurate enough for a Fixer to assess the request. Emergency situations should always be handled with appropriate emergency services first.
Fixers
Fixit247 supplies customer leads to independent Fixers. Each job is a contract between the Fixer and the customer, and the Fixer is responsible for the work and all liability arising from it. Fixers pay Fixit247 a flat 5% service fee (plus GST) on the total invoice of each job they accept, with no joining fee, subscription or credits. Every Fixer accepts the Fixit247 Fixer Agreement before their account is activated, and it prevails over these Terms for Fixers.
Disputes and refunds
Fixit247 can review request quality reports, suspected misuse, verification concerns, support tickets, and disputes.