Terms
Marketplace role
Fixit247 helps customers submit home, roadside, and scheduled service requests and helps matched Fixers receive, claim, and manage those requests. Unless a written Fixit247 plan says otherwise, the Fixer is responsible for quoting, completing, warranting, and charging for the work they perform.
Customer requests
Customers can start requests without paying Fixit247. Request descriptions, photos, contact details, location notes, urgency, and access instructions must be accurate enough for a Fixer to assess the request. Emergency situations should always be handled with appropriate emergency services first.
Fixer access
Fixers keep 100% of the work value agreed with the customer. Fixit247 assigns requests to verified Fixers and does not charge Fixers to receive assigned work.
Disputes and refunds
Fixit247 can review request quality reports, suspected misuse, verification concerns, support tickets, and disputes.