Roadside assistance and vehicle help across Australia
Roadside requests are location-critical. Share the road, direction, nearest suburb and a safe landmark, plus whether the vehicle can roll or steer.
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Common situations
Browse the relevant trades
Each trade page explains common work, licence boundaries and how to prepare a useful request.
Roadside assistance
Roadside problems are about getting moving again safely, wherever you have stopped. Location accuracy matters more than anything else in the request.
Mobile mechanic
A mobile mechanic comes to the car rather than the other way around, which matters when the vehicle will not start. Servicing at home or in a work car park is increasingly the default.
Towing
Towing requests are usually urgent and location-critical. Vehicle type, whether it rolls and where it needs to go all change which truck is suitable.
For planned work
For servicing or a non-urgent mechanical problem, use a standard trade request and include the vehicle make, model, year and symptoms.
When the situation is urgent
If stopped in a dangerous position, prioritise people over the vehicle, follow emergency-service directions and do not attempt repairs exposed to live traffic.
Want roadside assistance on standby?
Roadside membership keeps your vehicle on file for 24/7 battery, tyre, lockout, fuel and towing help. Service membership, not insurance.
Guides and advice
Know what is safe to check yourself and what to include in your request.
Car won't start and just clicks: what it means
What clicking, slow cranking or no response usually means when a car will not start, the safe checks to make, and what help to request.
ReadHow to jump-start a car safely
The safe order for connecting jumper leads in Australia, the vehicles that need special care, and when to request battery help instead.
ReadFlat tyre: what to do safely
How to handle a flat tyre safely on Australian roads, when to change it yourself and when to request roadside help or a tow.
ReadLocked your keys in the car? What to do
What to do if your keys are locked in the car — including a child or pet inside — and how to request a vehicle lockout service.
ReadWhat to do if your car breaks down in Australia
How to stop safely, what to do on a highway or motorway, and the details to have ready when you request roadside help, a mechanic or a tow.
ReadOne request, prepared for suitable local help.
Add the location and access details the responder needs.
Review business, licence and insurance evidence relevant to the work.
Compare responses and choose whether to proceed.