How to choose a locksmith you can trust
How to avoid locksmith call-out surprises in Australia: check licensing, get a clear price basis, confirm identity checks, and know when a lockout is urgent.
Key takeaways
- Several states license locksmiths under security industry laws — ask for the licence.
- A legitimate locksmith checks that you are entitled to enter the property.
- Get the call-out and labour basis before they start, especially after hours.
Check licensing
Several Australian states and territories license locksmiths under their security industry laws. Ask for the licence number where it applies and check it on your state's register. Legitimate locksmiths are comfortable being asked.
Expect identity checks
A good locksmith will ask for identification and proof you live at or own the property, or have authority from the owner or property manager. That protects you as much as anyone else.
Get the price basis first
Before work starts, ask for:
- The call-out fee and whether it includes any labour
- Hourly or per-job rates, and after-hours differences
- The cost of parts such as new cylinders or locks
- Whether non-destructive entry will be tried first
- Payment methods and a tax invoice
Red flags
Be cautious of vague phone quotes that change on arrival, drilling a lock before trying other entry methods, no business name on the invoice, and pressure to replace every lock in the house.
When it is urgent
Call 000 first if a child, vulnerable person or pet is locked inside and in danger. For a home you cannot secure after a break-in, request emergency help and photograph the damage for your insurer.
Find a locksmith
Describe the door, lock type and situation, and add a photo of the lock. On Fixit247 you can post a locksmith job free; for planned lock changes you can compare up to 3 obligation-free quotes, where available.
General information only, reviewed for Australian conditions. Rules differ between states and territories and change over time, so confirm details with the relevant regulator. Call 000 in an emergency. Editorial policy
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