Locked out of your house? What to do first
Being locked out is stressful but rarely dangerous. The exception is when someone vulnerable, a young child or a pet is inside and at risk.
Safety classification
Safe inspection only
This guide covers safe first actions only. It is not a licence to perform regulated work or enter a dangerous area.
What to do
- 1
Call 000 if someone is at risk
If a child, vulnerable person or pet is inside and in danger, call 000 immediately.
- 2
Check every door and window once
Check back and side doors, garage access and windows, but do not climb or force anything.
- 3
Contact a key holder
A housemate, family member, neighbour or your property manager may have a spare key.
- 4
Do not break in
Breaking glass or forcing doors causes injury and costs more than a locksmith.
- 5
Request a locksmith
Have ID and proof of address ready, such as a licence or a bill on your phone, and describe the lock type.
When to stop
- Someone inside is at risk
- There are signs of a break-in
- You are renting and unsure who is responsible
- The door or frame is damaged
Locksmith
Prepare the problem, safety status and location once. The matching category will be pre-filled.
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